Shipping & Delivery
Delivery Times
Production time approx. 21 business days
Individually commissioned pieces are only made for you after your order — no stock items.
Ready to ship: 1-2 business days
Items marked "Ready to ship" are already painted, in-stock pieces and ship within 1-2 business days.
Shipping upon completion
As soon as your piece is finished and ready to ship, we send it immediately — you will receive an email with tracking.
Shipping Costs
Free shipping to Germany & the EU
Free shipping from the first item — no minimum order value.
* All prices incl. statutory VAT. Delivery within Germany and to the other member states of the European Union.
Shipping Partner
We ship with DHL. As soon as your order has shipped, you will receive an email with the tracking number.
Payment Methods
We offer you the following secure payment methods:
PayPal
Pay securely with your PayPal account — including PayPal buyer protection.
Credit Card (Visa & Mastercard)
Direct card payment via Stripe — no account required. PCI-DSS compliant and 256-bit encrypted.
Bank Transfer (Vorkasse)
5% DISCOUNTTransfer the order amount to our German bank account. Since no payment provider fees apply, we give you a 5% discount on your order value. You will receive the bank details on the confirmation page after ordering. Your order is processed and shipped immediately after receipt of payment.
All payments are encrypted and secure. Your bank details are used exclusively for payment processing.
Packaging & Quality
Every piece is carefully packaged to ensure damage-free delivery. Larger formats are shipped on special rolls or in sturdy boxes.
Returns
Since every piece is individually made only after your order, returns are excluded (§ 312g para. 2 no. 1 BGB, see Right of Withdrawal). In case of a defect or transport damage, please contact us at: picturado@gmx.eu